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Handcrafted with care in Mexico.
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If you have questions about an order, sizing, custom pieces, collaborations, or the artisans who create our products, we are here to help you.
Thank you for supporting handmade Mexican craftsmanship.
Address
Pino 6, Santa Catarina
Coyoacán, 04000 Mexico City
Email
info@kukuboutique.com
kukuclientes@gmail.com
WhatsApp
+52 554 763 3896
Instagram
@kuku_boutique
TikTok
@kuku_boutique
Facebook
facebook.com/kukubou
Customer service hours
Monday to Saturday
10:00 to 20:00
Sunday
10:00 to 18:00
We generally respond within 24-48 hours.
Each KuKu Boutique piece is handcrafted by skilled Mexican artisans using traditional techniques and carefully selected materials.
Your support helps preserve artisan crafts and support local creative communities throughout Mexico.
Follow us on Instagram for new collections, artisan stories, behind-the-scenes making process, and customer photos.
We want your shopping experience to be comfortable and secure. We accept major credit and debit cards, as well as PayPal and Mercado Pago. If you choose Mercado Pago, you can also pay in cash at participating establishments such as OXXO and 7-Eleven, and use other payment options available through the platform when completing your purchase.
Yes. At KUKU BOUTIQUE, we are committed to providing a safe and reliable shopping experience. We work with recognized and trusted payment platforms to protect your information during the purchase process. In addition, your personal data is handled in accordance with our Privacy Policy and is used solely to process your order and provide you with a better shopping experience.
If you have any questions before or after making your purchase, our team will be happy to help you.
If you require an invoice, please contact us at kukuclientes@gmail.com and we will gladly help you with the invoicing process. Invoices must be requested within the month of purchase.
Ordering from KUKU BOUTIQUE is very simple!
Once your purchase is complete, you will receive a confirmation email with your order details. When your order is shipped, we will also share tracking information so you can monitor its delivery.
Yes. If you wish to modify or cancel your order, we recommend contacting us as soon as possible via email (kukuclientes@gmail.com) or WhatsApp (+52 55 4763 3896) so we can assist you.
In accordance with our Terms and Conditions, you may request to cancel your order within five (5) business days following the confirmation of your purchase or the delivery of the product, whichever occurs later. If your order has already been shipped at the time of cancellation, the conditions established in our Returns and Refunds Policy may apply, including that shipping costs are non-refundable.
Once your purchase is complete, you will receive a confirmation email with your order details. If you don't see it in your inbox after a few minutes, we recommend checking your spam or promotions folder.
If you still can't find your confirmation after checking, please feel free to contact us via WhatsApp (+52 55 4763 3896) or email (kukuclientes@gmail.com). We will gladly check the status of your order and resend the confirmation to you.
The total delivery time depends on two stages:
When your order is shipped, you will receive an email with your tracking number so you can track your shipment at all times.
Please note that during peak seasons, promotions, or holidays, preparation and delivery times may be slightly longer. We appreciate your understanding and will do our best to get your order to you as soon as possible.
Shipping costs are calculated at checkout and may vary depending on the destination, weight, and dimensions of your order, as well as the shipping method you choose (e.g., standard or express).
Before confirming your purchase, you will be able to review the available shipping options and the corresponding cost to select the one that best suits your needs.
Once your order has been prepared and shipped, you will receive an email with shipping confirmation and your tracking number so you can track your package.
If you don't find this email, we recommend checking your spam or promotions folder. If you still haven't received it after checking, don't hesitate to contact us via WhatsApp or email. We will gladly provide you with your order's tracking information.
If your package is delayed, you have two main options:
Additionally, we recommend considering that delays may occur during peak seasons or holidays, as shipping companies tend to handle a larger volume of shipments during these periods.
Yes! We currently ship from Mexico to the United States. When making your purchase, you will be able to select the available shipping option for your address. Please note that, in some cases, the customs review process may cause delivery delays that are beyond our control. If you have any questions, please contact us via WhatsApp or email and we will be happy to assist you.
Each piece is handmade by talented Mexican artisans, so it is normal for there to be slight variations in color, texture, shape, or small details compared to the photographs. Although the design is the same, these differences are part of the artisanal process and make each piece unique. We work to ensure that the images represent our products as faithfully as possible, but these variations are a testament to their authenticity and handmade craftsmanship.
Yes. All Kuku Boutique products are handcrafted by Mexican artisans. Each piece reflects the talent, dedication, and traditional techniques of those who create them, so no two are exactly alike. By choosing our products, you also support artisanal work and help preserve the cultural and creative heritage of the communities that produce them.
Yes, it's possible for colors to vary slightly. Because our products are handmade, there may be small natural variations between one piece and another. Additionally, colors may appear differently depending on the settings and screen of each device. We strive to display photographs that are as accurate as possible to represent each product precisely.
We accept exchanges and returns under certain conditions. If you need to request an exchange or return, please contact us within 15 calendar days of receiving your order. Products must be unused, in their original condition, and retain their original packaging and tags. When the exchange or return is not due to an original defect, shipping costs will be borne by the customer.
If your product has an original defect or you received an item different from the one ordered, we will gladly review your case and offer you the appropriate solution, whether it's a replacement (subject to availability), a refund, or an electronic voucher. In these cases, Kuku Boutique will cover the shipping costs.
Due to the handmade nature of our products, slight variations in color, texture, or finish are part of their authenticity and are not considered defects. If you have any questions, please contact us via WhatsApp or email, and we will be happy to assist you.
In the event of a cancellation of an already shipped order or a return, the shipping costs originally paid will not be refundable. The refund corresponding to the product price will only be processed once KuKu Boutique has received the returned product and verified that it meets the return conditions established in these Terms and Conditions.
Once your return is approved and confirmed to comply with our policy, we will process your refund within a maximum of 15 calendar days. The time it takes for the amount to reflect in your account may vary depending on the payment method used and your financial institution's processing times. If you have any questions about the status of your refund, please contact us via WhatsApp or email, and we will be happy to assist you.
If you receive a damaged product or a product different from the one you ordered, please contact us as soon as possible via WhatsApp or email. If the product has an original defect or you received a different item than ordered, you must contact us within 15 calendar days of delivery. If the damage was caused during transit, please inform us within the first 5 calendar days, accompanying your request with photos of the product and its packaging so that we can review the case.
Once the incident is confirmed, we will offer you the corresponding solution, whether it's a replacement (subject to availability), a refund, or an electronic voucher. In these cases, Kuku Boutique will cover the shipping costs so you don't have to worry about that process.
We recommend consulting the size guide available on each product page before making your purchase. If you're unsure between two sizes or need help choosing the best option, contact us via WhatsApp or email. We'll be happy to guide you in finding the size that best suits you.
Each Kuku Boutique piece is handmade by Mexican artisans using carefully selected materials according to the tradition and technique of each craft. We work with materials such as organic cotton, silver, natural stones and, in some cases, synthetic materials that complement the design or functionality of the product. On each item's page, you will find detailed information about the materials used. If you have any questions, we will be happy to help you via WhatsApp or email.
Our pieces are handmade and deserve special care to preserve their beauty and quality. Care recommendations may vary depending on the materials used, so we recommend checking the instructions included on each product page or those that come with your purchase. With proper care, you can enjoy your piece for many years. If you have any questions about cleaning, storage, or maintenance, please contact us via WhatsApp or email, and we will be happy to help you.
Yes! You can send your order directly as a gift. During the purchase process, you can specify a different delivery address from the billing address. If you wish, we can also include a personalized message for the recipient. Contact us via WhatsApp or email before making your purchase and we will gladly prepare your order with that special touch.
We do not include receipts or invoices with payment information inside the package. If your order is a gift, the recipient will only receive the products. Proof of purchase and order confirmation will be sent to the buyer's email address once the purchase is complete. If you need an invoice, you can request one in accordance with our invoicing policy.
Yes! We can gladly gift-wrap your order. If you'd like this service, you can indicate it in the order notes during checkout or contact us via WhatsApp or email before or after your order is shipped to coordinate the details. If you also wish to include a personalized message, we'll gladly do our best to assist you.
Our physical store is located in Coyoacán, Mexico City, at Pino 6, Local F, Col. Santa Catarina, C.P. 04000. In addition to visiting us in person, you can also make your purchases through our online store. If you want more information about our location, how to get there, or to view the map, you will find all the details at the bottom of our home page. If you have any questions before visiting us, contact us via WhatsApp or email and we will gladly assist you.
We'd love to help you! You can contact us via WhatsApp (+52 55 4763 3896), email (kukuclientes@gmail.com), or through our contact form on the website. We'll be happy to answer any questions you have about our products, orders, shipping, or any other inquiries. Our goal is to respond as soon as possible to provide you with the best service.
At KuKu Boutique, we believe that every piece tells a story. We carefully select authentic handcrafted items, made by talented Mexican artisans and designers, to offer you products with identity, quality, and meaning. By choosing KuKu Boutique, you not only acquire a unique piece, but you also support artisanal work and contribute to preserving Mexico's traditions and cultural heritage. Our commitment is to provide you with a warm, transparent, and close shopping experience, so you can discover and share the richness of Mexican craftsmanship with confidence.